SMB Ad Success & Operations Specialist

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Meal allowance

Paid onboarding and training

Job summary

Cross Border Talents is seeking a Customer Operations Specialist to help SMBs grow their digital presence across major social media platforms. You will support clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

This role emphasizes customer care, security, and maintaining high CSAT. The package includes a €1,237.83 gross monthly base, plus 13th/14th month, meal allowance, and benefits like private health and dental

Qualifications

• C1 English proficiency (written and spoken) is required.
• Customer-focused, empathetic and professional communication.
• Ability to troubleshoot ad platform tools and manage inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist SMBs in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT with empathetic and efficient support.
• Handle sensitive account information securely and communicate professionally.

Skills

English (C1)

Customer-focused

Ad platform tools

Job description

Cross Border Talents is seeking a Customer Operations Specialist to help SMBs grow their digital presence across major social media platforms. You will support clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

This role emphasizes customer care, security, and maintaining high CSAT. The package includes a €1,237.83 gross monthly base, plus 13th/14th month, meal allowance, and benefits like private health and dental