Customer Support Specialist – Digital Ads (Lisbon, Onsite)

Cross Border Talents; Lisboa; Vor Ort; EUR 23.000 - 32.000; Vollzeit

Zusammenfassung

Cross Border Talents is seeking a Customer Support Specialist to assist SMBs in growing their businesses through digital advertising. The role requires delivering top-notch support across phone, email, and chat, handling pre- and post-sales inquiries, and troubleshooting product issues to improve customer experience.

You’ll identify recurring customer challenges and communicate actionable feedback to product teams, collaborating with internal colleagues to ensure a smooth advertising journey for

Qualifikationen

• Proven strong verbal and written communication abilities.
• Customer-focused approach with problem-solving focus.
• Interest in digital marketing, online advertising, and advertising tools.
• Ability to support multiple business clients and manage inquiries across different channels.
• Strong analytical skills and ability to identify recurring trends and customer needs.
• Ability to work collaboratively with internal teams and provide actionable feedback.
• Documentation: Valid EU documentation or Portuguese residence permit.

Aufgaben

• Assist SMBs via phone, email, and chat to grow their digital advertising.
• Provide pre- and post-sales support for self-service advertising products.
• Troubleshoot product-related issues and help clients improve their advertising experience.
• Identify recurring customer challenges and share product feedback with internal teams.

Kenntnisse

Verbal communication

Written communication

Customer focus

Problem solving

Digital marketing

Online advertising

Advertising tools

Multi-channel support

Analytical skills

Trend identification

Team collaboration

Feedback delivery

Jobbeschreibung

Cross Border Talents is seeking a Customer Support Specialist to assist SMBs in growing their businesses through digital advertising. The role requires delivering top-notch support across phone, email, and chat, handling pre- and post-sales inquiries, and troubleshooting product issues to improve customer experience.

You’ll identify recurring customer challenges and communicate actionable feedback to product teams, collaborating with internal colleagues to ensure a smooth advertising journey for