Digital Ad Support & SMB Growth Specialist

Cross Border Talents; Almada; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Private Health & Dental Insurance upon

Monthly Meal Allowance (prepaid card)

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to support SMBs across Europe, helping them optimize online advertising and manage self-serve tools.

You will deliver high-quality customer experiences through chat, email and phone, maintain CSAT targets, and provide pre and post‑sales guidance on ad management. Training is provided and a pathway to permanent employment follows the initial contract.

Qualifications

• Advanced to fluent written and spoken English (C1 minimum).
• Excellent interpersonal skills, empathy, active listening and de-escalation abilities.
• Fast learner capable of managing multiple software systems and learning complex product tools.
• Ability to handle confidential client information with high integrity.

Responsibilities

• SMB Business Growth: Guide small and medium businesses in leveraging self-serve digital advertising solutions.
• Omnichannel Support: Resolve client inquiries via chat, email, and phone efficiently and professionally.
• Product Optimization: Provide pre-sales and post-sales technical and product guidance on ad management tools.
• CSAT & Experience: Maintain strong customer satisfaction scores by delivering warm, empathetic, and solution-oriented service.
• Issue Resolution: De-escalate sensitive customer issues with strong communication and problem-solving skills.

Skills

English (C1)

Customer service

Active listening

De-escalation

Tech aptitude

Tools

CRM systems

Ad management tools

Job description

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to support SMBs across Europe, helping them optimize online advertising and manage self-serve tools.

You will deliver high-quality customer experiences through chat, email and phone, maintain CSAT targets, and provide pre and post‑sales guidance on ad management. Training is provided and a pathway to permanent employment follows the initial contract.