SMB Ads & Support Operations Specialist

Cross Border Talents; Almada; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Paid onboarding and product training

Meal allowance included

Job summary

Cross Border Talents is hiring a Customer Operations Specialist in Portugal to support SMBs growing their digital presence on global social platforms. You will assist clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, troubleshoot ad platform tools, and optimize campaigns for higher performance.

We value a customer-focused, empathetic communicator with strong digital literacy who can learn quickly and handle sensitive information securely.

Qualifications

• C1 English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

Customer focus

Empathy

English C1

Digital literacy

Tools

Ad platform tools

Job description

Cross Border Talents is hiring a Customer Operations Specialist in Portugal to support SMBs growing their digital presence on global social platforms. You will assist clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, troubleshoot ad platform tools, and optimize campaigns for higher performance.

We value a customer-focused, empathetic communicator with strong digital literacy who can learn quickly and handle sensitive information securely.