Customer Growth Specialist - Ads Ops (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Meal allowance

30 days leave? powers? wait

Job summary

Cross Border Talents in Lisbon, Portugal, seeks an Operations Customer Expert to advise SMBs on digital advertising solutions. You will deliver multi-channel support via chat, email and phone, ensuring high-quality product assistance and an exceptional client experience.

You will help clients grow, provide pre- and post-sales guidance, resolve issues with empathy, and learn new tools quickly. The role offers a modern office in Lisbon, health benefits, meal allowances, leave and career

Qualifications

• Excellent verbal and written English at a professional level.
• Empathetic, patient, and customer-focused attitude.
• Ability to de-escalate client concerns and resolve inquiries.
• Ability to handle confidential information with integrity.
• Fast learner with a collaborative mindset.

Responsibilities

• Provide pre- and post-sales support across Chat, Email and Phone.
• Help SMB clients grow using digital advertising tools and products.
• Offer guidance to optimize campaigns and product usage.
• Strive for high CSAT through friendly, effective service.
• De-escalate conflicts with tact and professionalism.
• Learn new software and stay updated on product updates.

Skills

English C1

Empathy & customer focus

Problem solving

Information security awareness

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, seeks an Operations Customer Expert to advise SMBs on digital advertising solutions. You will deliver multi-channel support via chat, email and phone, ensuring high-quality product assistance and an exceptional client experience.

You will help clients grow, provide pre- and post-sales guidance, resolve issues with empathy, and learn new tools quickly. The role offers a modern office in Lisbon, health benefits, meal allowances, leave and career