SMB Advertising Support Specialist

Boeva Tech; Lisboa; Presencial; EUR 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Private health insurance

Performance bonus

Free Portuguese language courses

Sports activities

Cooking classes

Social events

Career development opportunities

Descripción de la vacante

Boeva Tech is seeking Operations Customer Experts to support SMB clients with digital advertising tools. You will interact via chat, email, and phone, guiding customers to optimize campaigns and improve performance while maintaining high CSAT.

The role is based in Lisbon with a 40-hour work week and rotating shifts. You will join a multicultural team, handle confidential information with integrity, and receive a compensation package that includes base salary, bonuses, meal allowance, and health

Formación

• Strong customer-oriented mindset with high empathy.
• Excellent communication and interpersonal skills.
• Team player with a collaborative attitude.
• Fast learner with the ability to adapt to digital tools and processes.
• Strong problem-solving skills and resilience under pressure.
• Professional approach when handling sensitive information.
• Experience handling confidential information with discretion.

Responsabilidades

• Provide high-quality support to SMB clients using digital advertising tools.
• Handle pre-sales and post-sales inquiries with professionalism and efficiency.
• Guide clients in optimizing their advertising campaigns and performance.
• Educate customers on self-service advertising solutions and platform features.
• Maintain and improve CSAT through excellent service delivery.
• Troubleshoot technical and operational issues effectively.
• De-escalate complex or sensitive situations using strong communication skills.

Conocimientos

Customer empathy

Communication

Teamwork

Fast learner

Problem solving

Resilience

Integrity

Descripción del empleo

Boeva Tech is seeking Operations Customer Experts to support SMB clients with digital advertising tools. You will interact via chat, email, and phone, guiding customers to optimize campaigns and improve performance while maintaining high CSAT.

The role is based in Lisbon with a 40-hour work week and rotating shifts. You will join a multicultural team, handle confidential information with integrity, and receive a compensation package that includes base salary, bonuses, meal allowance, and health