Digital Advertising Support Specialist - SMB Growth (Lisbon)

Cross Border Talents; Costa da Caparica; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Private Health & Dental Insurance

Monthly Meal Allowance

Job summary

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support SMBs across Europe. You will help clients optimize their digital advertising presence, manage self-serve tools, and achieve strong campaign performance.

Deliver high-quality customer experience through chat, email, and phone channels while upholding CSAT standards. The role requires advanced English, high empathy, and the ability to learn multiple software systems.

Qualifications

• Advanced to fluent English (C1) written and spoken.
• Excellent interpersonal skills, empathy, active listening, and de-escalation abilities.
• Tech aptitude to learn and manage multiple software systems and complex ad tools.
• Ability to handle confidential client information with integrity.

Responsibilities

• Grow SMBs by leveraging self-serve digital advertising solutions.
• Provide omnichannel support via chat, email, and phone.
• Offer pre-sales and post-sales guidance on ad management tools.
• Maintain high CSAT by delivering warm, empathetic, and solution-oriented service.
• De-escalate sensitive issues with clear communication and problem-solving.

Skills

English (C1)

Interpersonal skills

Empathy

Active listening

De-escalation

Tech aptitude

Job description

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support SMBs across Europe. You will help clients optimize their digital advertising presence, manage self-serve tools, and achieve strong campaign performance.

Deliver high-quality customer experience through chat, email, and phone channels while upholding CSAT standards. The role requires advanced English, high empathy, and the ability to learn multiple software systems.