B2B Digital Ads Advisor for SMB Growth & Support

Business Intelligence Sales Consultants; Lisboa; Vor Ort; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Private health insurance

Performance incentives

Free Portuguese language courses

Sports activities

Social events

Career development opportunities

Zusammenfassung

Business Intelligence Sales Consultants in Lisbon is seeking an Operations Customer Expert to support SMB clients with digital advertising tools. You will assist via chat, email, and phone to ensure an excellent end-to-end customer experience.

The role involves guiding campaigns, resolving issues, and educating customers on self-service features, with a focus on CSAT and confidentiality. You will work a 40-hour week on rotating shifts in Lisbon City Center, with training provided.

Qualifikationen

• English level C1 (written and spoken).
• Strong customer-oriented mindset with high empathy.
• Excellent communication and interpersonal skills.
• Team player with a collaborative attitude.
• Fast learner with the ability to adapt to digital tools and processes.
• Strong problem-solving skills and resilience under pressure.
• Professional approach when handling sensitive information.

Aufgaben

• Provide high-quality support to SMB clients using digital advertising tools.
• Handle pre-sales and post-sales inquiries with professionalism and efficiency.
• Guide clients in optimizing their advertising campaigns and performance.
• Educate customers on self-service advertising solutions and platform features.
• Maintain and improve CSAT through excellent service delivery.
• Troubleshoot technical and operational issues effectively.
• De-escalate complex or sensitive situations using strong communication skills.

Kenntnisse

English C1

Customer-oriented mindset

Communication skills

Team player

Fast learner

Problem-solving

Discretion handling confidential info

Jobbeschreibung

Business Intelligence Sales Consultants in Lisbon is seeking an Operations Customer Expert to support SMB clients with digital advertising tools. You will assist via chat, email, and phone to ensure an excellent end-to-end customer experience.

The role involves guiding campaigns, resolving issues, and educating customers on self-service features, with a focus on CSAT and confidentiality. You will work a 40-hour week on rotating shifts in Lisbon City Center, with training provided.