B2B Ad Solutions Support Specialist

Boeva Tech; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Portuguese language courses

Sports activities

Cooking classes

Social events

Career development opportunities

Job summary

Boeva Tech is seeking an Operations Customer Expert to support SMBs with digital advertising solutions. You will engage via chat, email and phone, guiding clients to optimize campaigns and achieve performance goals.

Join a dynamic, multicultural team in Lisbon, with a structured training program, a 40-hour week, and rotation across shifts. Competitive monthly gross salary and benefits are provided.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset with high empathy.
• Ability to work in a multicultural team and adapt to digital tools.

Responsibilities

• Provide high-quality support to SMB clients using digital advertising tools.
• Handle pre-sales and post-sales inquiries with professionalism and efficiency.
• Guide clients in optimizing their advertising campaigns and performance.
• Educate customers on self-service advertising solutions and platform features.
• Maintain CSAT through excellent service delivery.
• Troubleshoot technical and operational issues effectively.
• De-escalate complex or sensitive situations with strong communication.
• Handle confidential information with integrity and discretion.

Skills

Customer-centric

Empathy

Communication

Team player

Problem solving

Adaptability

Discretion

Job description

Boeva Tech is seeking an Operations Customer Expert to support SMBs with digital advertising solutions. You will engage via chat, email and phone, guiding clients to optimize campaigns and achieve performance goals.

Join a dynamic, multicultural team in Lisbon, with a structured training program, a 40-hour week, and rotation across shifts. Competitive monthly gross salary and benefits are provided.