Customer Operations: Ad Campaign Support & Optimization

Cross Border Talents; Vila Franca de Xira; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Base salary: €1,237.83 monthly

Private health and dental insurance

Paid onboarding and product training

Job summary

Cross Border Talents is seeking a Customer Operations specialist in Portugal to empower SMBs expanding their digital presence across global social media platforms. You will support business clients via Chat, Email and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

The role emphasizes empathetic communication, security of sensitive data, high CSAT, and a thorough onboarding with paid product training.

Qualifications

• C1 level English proficiency (written and spoken).
• Customer-focused, empathetic and professional communication.
• Ability to troubleshoot ad platform tools and manage client inquiries.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via chat, email, and phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

C1 English proficiency

Customer-focused communication

Troubleshooting ad platform tools

Digital literacy

Job description

Cross Border Talents is seeking a Customer Operations specialist in Portugal to empower SMBs expanding their digital presence across global social media platforms. You will support business clients via Chat, Email and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

The role emphasizes empathetic communication, security of sensitive data, high CSAT, and a thorough onboarding with paid product training.