SMB Ad Ops & Customer Support Specialist

Cross Border Talents; Costa da Caparica; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Paid onboarding

Job summary

Cross Border Talents is seeking a Customer Operations professional to empower SMBs growing their digital presence across major global social platforms. You will support clients via Chat, Email, and Phone with pre- and post-sales questions, troubleshoot tools, and optimize accounts.

Requirements include C1 English, customer-focused communication, and the ability to learn new ad-platform tools quickly. The role offers a competitive base package, private health and dental insurance, and paid

Qualifications

• C1 level English proficiency, written and spoken.
• Strong customer-focused communication style.
• Ability to troubleshoot advertising platform tools and handle client inquiries smoothly.
• Digital literacy and fast learning capability.

Responsibilities

• Assist SMB clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by delivering empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

English (C1)

Customer-focused communication

Troubleshooting platform tools

Digital literacy

Job description

Cross Border Talents is seeking a Customer Operations professional to empower SMBs growing their digital presence across major global social platforms. You will support clients via Chat, Email, and Phone with pre- and post-sales questions, troubleshoot tools, and optimize accounts.

Requirements include C1 English, customer-focused communication, and the ability to learn new ad-platform tools quickly. The role offers a competitive base package, private health and dental insurance, and paid