SMB Ad Ops & Customer Support Specialist

Cross Border Talents; Vila Franca de Xira; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Base package: €1,237.83 gross monthly

Private health and dental insurance

Paid comprehensive onboarding and on-r

Job summary

Cross Border Talents is seeking a Customer Operations Specialist to empower SMBs growing their digital presence across major global social media platforms. You will support clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role requires strong English, customer-focused communication, and the ability to troubleshoot ad platform tools. Emotional intelligence and digital literacy are essential for success.

Qualifications

• C1 level English proficiency (written and spoken).
• Customer-focused and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

C1 English

Customer-focused communication

Troubleshooting

Digital literacy

Job description

Cross Border Talents is seeking a Customer Operations Specialist to empower SMBs growing their digital presence across major global social media platforms. You will support clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role requires strong English, customer-focused communication, and the ability to troubleshoot ad platform tools. Emotional intelligence and digital literacy are essential for success.