Customer Operations Specialist: SMB Ad Support & Growth

Cross Border Talents; Seixal; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Base package: €1,237.83 gross monthly

Private health and dental insurance

Paid onboarding and training

Job summary

Cross Border Talents is seeking a Customer Operations professional in Madeira, Portugal to help SMBs grow their digital presence. You will assist clients with ad campaigns, provide cross-channel support, and optimize accounts to drive performance.

In this role you will handle inquiries via chat, email, and phone, maintaining a professional, empathetic tone and ensuring secure handling of account information while collaborating with teams across the business.

Qualifications

• C1 English proficiency for written and spoken communication.
• Customer-focused, empathetic, and professional tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and ability to learn quickly.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by delivering empathetic and efficient support.
• Handle sensitive account information securely and communicate professionally.

Skills

C1 English

Customer focus

Empathetic communication

Digital literacy

Job description

Cross Border Talents is seeking a Customer Operations professional in Madeira, Portugal to help SMBs grow their digital presence. You will assist clients with ad campaigns, provide cross-channel support, and optimize accounts to drive performance.

In this role you will handle inquiries via chat, email, and phone, maintaining a professional, empathetic tone and ensuring secure handling of account information while collaborating with teams across the business.