Customer Operations Specialist — Ad Platform Support

Cross Border Talents; Almada; Vor Ort; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Private health and dental insurance

Paid onboarding and product training

Zusammenfassung

Cross Border Talents is seeking a Customer Operations specialist to help SMBs grow their digital presence across major global social platforms. You will assist clients in setting up and optimizing ad campaigns while providing proactive support via chat, email, and phone.

The role values a customer-focused, empathetic communication style, strong digital literacy, and secure handling of sensitive account information. Onboarding includes paid training and a comprehensive onboarding program.

Qualifikationen

• C1 level English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Aufgaben

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Kenntnisse

C1 Level English

Customer-focused communication

Troubleshooting ad platform tools

Digital literacy

Tools

Ad platform tools

Jobbeschreibung

Cross Border Talents is seeking a Customer Operations specialist to help SMBs grow their digital presence across major global social platforms. You will assist clients in setting up and optimizing ad campaigns while providing proactive support via chat, email, and phone.

The role values a customer-focused, empathetic communication style, strong digital literacy, and secure handling of sensitive account information. Onboarding includes paid training and a comprehensive onboarding program.