Customer Operations: SMB Ad Support & Optimization

Cross Border Talents; Estoril; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Paid onboarding

Job summary

Cross Border Talents is seeking a Customer Operations specialist to support SMBs growing their digital presence across major social platforms. You will assist clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

The role emphasizes customer-centric communication, data security, and rapid learning in a fast-paced environment. Join a collaborative team and benefit from onboarding, paid training, and private health and dental

Qualifications

• C1 Level English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

Customer support

English proficiency

Troubleshooting

Digital literacy

Tools

Ad platform tools

Job description

Cross Border Talents is seeking a Customer Operations specialist to support SMBs growing their digital presence across major social platforms. You will assist clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

The role emphasizes customer-centric communication, data security, and rapid learning in a fast-paced environment. Join a collaborative team and benefit from onboarding, paid training, and private health and dental