SMB Ad Success & Customer Operations Specialist

Cross Border Talents; Costa da Caparica; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Paid onboarding and product training

Job summary

Cross Border Talents is seeking a Customer Operations Specialist to assist SMBs in growing their digital presence across major global social platforms. You will support clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, troubleshooting, and account optimization.

Requirements include C1 English, customer-focused communication, and strong digital literacy. The role offers a gross monthly package and private health insurance, with paid onboarding and comprehensive product

Qualifications

• C1 Level English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

English C1

Customer-facing communication

Ad platform troubleshooting

Digital literacy

Job description

Cross Border Talents is seeking a Customer Operations Specialist to assist SMBs in growing their digital presence across major global social platforms. You will support clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, troubleshooting, and account optimization.

Requirements include C1 English, customer-focused communication, and strong digital literacy. The role offers a gross monthly package and private health insurance, with paid onboarding and comprehensive product