Client Success & Ad Operations Specialist

Cross Border Talents; Cascais; On-site; EUR 13,000 - 14,000; Full time

Benefits offered by this job

Private health insurance

Private dental insurance

Paid onboarding and training

13th/14th month salary

Job summary

Cross Border Talents is seeking a Customer Operations Specialist to empower SMBs growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

Requirements include C1 English, customer-focused communication, ability to troubleshoot ad platform tools, and strong digital literacy.

Qualifications

• C1 level English (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

C1 English

Customer-focused communication

Troubleshooting ad platform tools

Digital literacy

Tools

Ad platform tools

Job description

Cross Border Talents is seeking a Customer Operations Specialist to empower SMBs growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

Requirements include C1 English, customer-focused communication, ability to troubleshoot ad platform tools, and strong digital literacy.