Service Office Agent

PharmaPlanet; Lisboa; Presencial; EUR 13.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Descripción de la vacante

Pharmaplanet is looking for a Service Office Agent to join our administrative team in Lisboa. You will open, update and close service orders, manage invoicing, and oversee the end-to-end process with manufacturers, carriers and technicians, including handling customs when needed.

Responsibilities include preparing proposals, ordering parts for repairs via contracts, updating SAP with clients and equipment, and uploading monthly maintenance plans.

Formación

• High School or Bachelor’s degree in administrative area.
• Strong MS Office skills, especially Excel.
• Reliable, organized, and detail-oriented.
• Team player with good communication.
• Knowledge of SAP.
• Experience in a similar role.
• Proficiency in English or Spanish.
• Ability to adapt to dynamic environments.

Responsabilidades

• Open, update, and close service orders with invoicing.
• Coordinate the full process from collection to delivery with manufacturers, carriers and technicians.
• Prepare and send proposals; follow up until the process is finalised.
• Order parts for repairs via contracts or requests from technicians.
• Check technicians' stock inventory and adjust as needed.
• Create new clients/suppliers and manage equipment in SAP.
• Upload monthly maintenance plans for each technician.

Conocimientos

MS Office

Excel

Teamwork

Communication

Attention to detail

English

Educación

High School/Bachelor’s Degree

Herramientas

SAP

Descripción del empleo

Cliente

Pharmaplanet is a pharmaceutical laboratory as well as a company that provides specialized services in scientific and commercial areas.

We are currently looking for a professional to join a project such as Service Office Agent.

• Opening, updating, and closing service orders, with invoicing or internal imputation;

• Controlling the entire process from collection to delivery, with manufacturers, carriers, and technicians (dealing with customs when necessary and providing all the relevant documentation);

• Preparing proposals, sending, and following up on parts and services for customers until the process is finalized;

• Ordering the parts required for repairs via contracts (NE) or requests from technicians;

• Checking the technicians' stock inventory and making the necessary adjustments;

• Creating new clients / suppliers and creating and updating equipment in SAP;

• Preparing proposals, sending them to clients and, after awarding the contract, creating them in SAP;

• Uploading monthly maintenance plan for each technician.

Requirements

• High School/Bachelor’s Degree (high interest in the administrative area)

• Good knowledge of MS Office tools, especially Excel;

• Sense of responsibility, organization, and attention to detail;

• Ability to work in a team and good communication skills;

• Knowledge of SAP;

• Previous experience in a similar role;

• Knowledge of English or Spanish;

• Ability to adapt to dynamic environments.

What we offer:

• Integration into an expanding multinational company;

• Collaborative and dynamic working environment;

• Opportunities for skills development and ongoing training;

• Basic salary + Meal allowance;

Given the expected high number of applications, we regret that it may not be operationally possible to provide individual feedback to all candidates. Only selected candidates will be contacted within 15 days.