Customer Service Assistant - Maternity Leave

Palex Portugal; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Meal allowance

Performance bonus

Job summary

Palex Portugal, a leading provider of hospital and research solutions, is seeking a Customer Service Assistant on maternity leave to support the sales and customer operations team in Lisbon. You will manage emails, assist with orders, and coordinate cross-department communication.

The role demands 1–2 years of relevant experience, good SAP and MS Office skills, and bilingual English/Spanish proficiency. The company offers a collaborative environment, benefits, and opportunities for skills

Qualifications

• High School and/or Bachelor's Degree in Health or similar fields (preferably).
• Minimum of 1 to 2 years' experience in similar roles.
• Knowledge of SAP R/3 and/or S4.
• Knowledge of Microsoft Office tools (Excel, Outlook, Word).
• Intermediate level of English and Spanish (written and spoken).
• Excellent communication and teamwork skills.
• Strong organisational and priority management skills.
• Resilience and ability to manage multiple tasks simultaneously.

Responsibilities

• Manage personal and departmental email, forwarding and follow-up.
• Enter material requests, follow up on their supply and invoicing.
• Support the sales team with delivery status requests, stock, material codes.
• Manage and forward customer complaints.
• Manage the customer database.
• Interact with other departments as needed.

Skills

Communication

Teamwork

Organisational skills

Time management / Prioritisation

Multitasking

Education

Health-related undergraduate/graduate degree

Tools

SAP R/3/S4

Microsoft Office

Job description

Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting a Customer Service Assistant - Maternity Leave.

Main Responsibilities:

• Management of personal and departmental email, forwarding and follow-up;
• Entering material requests, following up on their supply and invoicing;
• Supporting the sales team with delivery status requests, stock, material codes;
• Management and forwarding of customer complaints;
• Management of the customer database;
• Interaction with other departments, whenever necessary.

Requirements:

• High School and/or Bachelor's Degree in Health or similar fields (preferably);
• Minimum of 1 to 2 years' experience in similar roles;
• Knowledge of SAP R/3 and/or S4;
• Knowledge of Microsoft Office tools (Excel, Outlook, Word);
• Intermediate level of English and Spanish (written and spoken);
• Excellent communication and teamwork skills;
• Strong organisational and priority management skills;
• Resilience and ability to manage multiple tasks simultaneously.

This position is expected to begin in December 2026. Candidates must be available to start on that date.

What we offer:

• Integration into an expanding multinational company;
• Collaborative and dynamic working environment;
• Opportunities for skills development and ongoing training;
• Basic salary + Meal allowance + Variable bonus according to performance;
• Social benefits in force in the company: Health Insurance, Life Insurance, among others.