Customer Service Assistant

Palex Portugal; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Meal allowance

Variable bonus

Job summary

A leading healthcare solutions provider in Lisbon is seeking a Customer Service Assistant. In this role, you will manage emails, assist with material requests, and support the sales team. The ideal candidate will have 1-2 years of experience, knowledge of SAP and Microsoft Office, and be proficient in English and Spanish. This position offers opportunities for training and comes with a basic salary, meal allowance, and social benefits. Join us in a collaborative working environment!

Qualifications

• Minimum of 1 to 2 years' experience in similar roles.
• Intermediate level of English and Spanish, written and spoken.
• Ability to manage multiple tasks simultaneously.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Intermediate English and Spanish (written and spoken).
• Excellent communication and teamwork skills.
• Strong organisational and priority management abilities.
• Resilience and ability to handle multiple tasks simultaneously.

Responsibilities

• Manage personal and departmental email.
• Enter material requests and follow up on supply and invoicing.
• Support the sales team on delivery status requests.
• Manage and forward customer complaints.
• Maintain the customer and equipment database.
• Coordinate with other departments as needed.

Skills

Excellent communication skills

Teamwork

Strong organizational skills

Resilience

English-Spanish proficiency

Education

High School or Bachelor's Degree in Health or similar

Tools

SAP R/3 and/or S4

Microsoft Office (Excel, Outlook, Word)

Microsoft Office

Job description

Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting a Customer Service Assistant.

Main Responsibilities

• Management of personal and departmental email, forwarding and follow-up
• Entering material requests, following up on their supply and invoicing
• Supporting the sales team with delivery status requests, stock, material codes
• Management and forwarding of customer complaints
• Management of the customer and equipment database
• Interaction with other departments, whenever necessary

Requirements

• High School and/or Bachelor's Degree in Health or similar fields (preferably)
• Minimum of 1 to 2 years' experience in similar roles
• Knowledge of SAP R/3 and/or S4
• Knowledge of Microsoft Office tools (Excel, Outlook, Word)
• Intermediate level of English and Spanish (written and spoken)
• Excellent communication and teamwork skills
• Strong organisational and priority management skills
• Resilience and ability to manage multiple tasks simultaneously

What we offer

• Integration into an expanding multinational company
• Collaborative and dynamic working environment
• Opportunities for skills development and ongoing training
• Basic salary + Meal allowance + Variable bonus according to performance
• Social benefits in force in the company: Health Insurance, Life Insurance, among others