Service Desk Analyst – Spanish & English

Experis Portugal; Lisboa; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Salary paid over 14 months

On-site training in Lisbon

Hybrid work model

Job summary

Experis Portugal is recruiting a Service Desk Analyst (Spanish & English) to join the IT support team of a prestigious French multinational group, operating internationally in the luxury goods and retail sectors. This role provides first-line IT support across Europe, handling incidents and service requests with a customer-focused approach.

Requirements include fluency in Spanish and English, at least two years in service desk or IT support, and solid troubleshooting skills.

Qualifications

• Fluency in Spanish and English (mandatory).
• Minimum 2 years of experience in Service Desk, Helpdesk or IT Support.
• Basic IT knowledge and troubleshooting skills.
• Good communication and problem-solving abilities.
• Customer-oriented mindset, proactivity and team spirit.

Responsibilities

• Provide first-line IT support through phone and live chat.
• Manage incidents and service requests, ensuring proper registration and follow-up.
• Troubleshoot technical issues and identify appropriate solutions.
• Follow established procedures and use internal knowledge base resources.
• Escalate complex issues to the relevant technical teams when necessary.

Skills

Spanish

English

Communication

Problem solving

Team spirit

Job description

Experis Portugal is currently recruiting a Service Desk Analyst (Spanish & English) to join the IT support team of a prestigious French multinational group, operating internationally in the luxury goods and retail sectors. This is an opportunity to become part of a dynamic, multicultural environment, supporting international operations across different markets.

What will be your responsibilities?

• Provide first-line IT support through phone and live chat.
• Manage incidents and service requests, ensuring proper registration and follow-up.
• Troubleshoot technical issues and identify appropriate solutions.
• Follow established procedures and use internal knowledge base resources.
• Escalate complex issues to the relevant technical teams when necessary.

What are we looking for?

• Fluency in Spanish and English (mandatory).
• Previous experience in Service Desk, Helpdesk or IT Support (minimum 2 years).
• Basic IT knowledge and troubleshooting skills.
• Good communication and problem-solving abilities.
• Customer-oriented mindset, proactivity and team spirit.

What we offer

• Employment contract with Experis Portugal.
• Base salary paid over 14 months.
• Health insurance.
• Initial on-site training in Lisbon.
• Hybrid working model, with at least one day per week at the office after training.
• Integration into an international and multicultural team.

Additional information:

• Rotating shifts between 07:00 and 20:00.
• 7-day operation, including weekend shifts, with two days off during the week when working weekends.

Ready for your next challenge? Join Experis Portugal!