Service Office Coordinator (SAP & Logistics)

PharmaPlanet; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Meal allowance

Job summary

Pharmaplanet is looking for a Service Office Agent to join our administrative team in Lisboa. You will open, update and close service orders, manage invoicing, and oversee the end-to-end process with manufacturers, carriers and technicians, including handling customs when needed.

Responsibilities include preparing proposals, ordering parts for repairs via contracts, updating SAP with clients and equipment, and uploading monthly maintenance plans.

Qualifications

• High School or Bachelor’s degree in administrative area.
• Strong MS Office skills, especially Excel.
• Reliable, organized, and detail-oriented.
• Team player with good communication.
• Knowledge of SAP.
• Experience in a similar role.
• Proficiency in English or Spanish.
• Ability to adapt to dynamic environments.

Responsibilities

• Open, update, and close service orders with invoicing.
• Coordinate the full process from collection to delivery with manufacturers, carriers and technicians.
• Prepare and send proposals; follow up until the process is finalised.
• Order parts for repairs via contracts or requests from technicians.
• Check technicians' stock inventory and adjust as needed.
• Create new clients/suppliers and manage equipment in SAP.
• Upload monthly maintenance plans for each technician.

Skills

MS Office

Excel

Teamwork

Communication

Attention to detail

English

Education

High School/Bachelor’s Degree

Tools

SAP

Job description

Pharmaplanet is looking for a Service Office Agent to join our administrative team in Lisboa. You will open, update and close service orders, manage invoicing, and oversee the end-to-end process with manufacturers, carriers and technicians, including handling customs when needed.

Responsibilities include preparing proposals, ordering parts for repairs via contracts, updating SAP with clients and equipment, and uploading monthly maintenance plans.