Service Desk Technician (Sintra)

Claranet limited; Sintra; Remote; EUR 24,000 - 32,000; Full time

Job summary

Claranet Limited is seeking a Service Desk Technician to join our Lisbon (Sintra) team. You will troubleshoot software/hardware in Desktop Management, manage user accounts in Active Directory, and provide remote problem resolution for clients in a fast-paced environment.

Fluency in Portuguese and English is required, with Spanish as a valued additional language. On-site support at the Sintra HQ is expected, with on-call responsibilities after hours.

Qualifications

• Fluency in Portuguese and English required; Spanish is a plus.
• Experience with Windows and MacOS troubleshooting and installation.
• Experience administering Active Directory and file share permissions.
• Familiarity with ITSM tools and remote support techniques.

Responsibilities

• Troubleshoot and monitor desktop management environments.
• Implement user account changes in Windows domain AD and email systems.
• Resolve microinformatics issues remotely.
• Diagnose network and system faults.

Skills

Portuguese language

English language

Spanish language (valued)

Windows troubleshooting

MacOS troubleshooting

MS Office troubleshooting

Active Directory management

Fileshare permissions

Networking troubleshooting

CMDB management

Remote access tools

ITSM tools knowledge

Onsite support

On-call availability

Tools

ITSM tools

Remote access tools

Job description

We're fast learners, hard workers, natural collaborators... andweMake Modern Happen!

Our ambition is to unlock the potential of our digital world so thatorganisations everywhere can innovate and thrive securely.

We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges andto build something stronger together.

Right now, we are looking for aService Desk Technician to integrateour internal, based inLisbon (Sintra).

Your responsibilitiesinclude:

• Proceeds totroubleshoot, control and monitor software and hardware in our DesktopManagement environments;
  
• Implementsrequests for user account changes in Windows domain Active Directory andemail management systems;
  
• Resolves microinformatics issues remotely;
  
• Diagnosis ofproblems occurring in the network and in systems or operating faults.
  

Your must have:

• Fluency in portuguese;
  
• Fluency in English;
  
• Fluency in Spanish (valued);
  
• Experience inWindows operating systems and MacOS (troubleshooting & installation);
  
• Experience inMicrosoft Office application environments (troubleshooting &installation);
  
• Management ofusers and groups in Active Directory;
  
• Access andpermissions management in Microsoft Fileshare;
  
• Hardware andperipherals (Troubleshooting, software and hardware installation);
  
• Knowledge ofnetworking troubleshooting and configuration (valued);
  
• Experience inmanaging CMDB assets;
  
• Remote access tools knowledge \ ITSM tools;
  
• Onsite support at the customer's HQ (municipality of Sintra);
  
• On call support availability (out of work hours).
  

We Value:

• ITIL awarenessand practice (We value certifications);
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability toanalyse and solve problems;
  
• Ability toprioritise tasks based on importance and urgency;
  
• Easyinterpersonal relationship and team spirit.