Deskside Support Technician (rotating pool)

Claranet limited; Lisboa; Hybrid; EUR 24,000 - 36,000; Full time

Job summary

Claranet limited in Lisbon is seeking a Deskside Support Technician to join our rotating pool and provide coverage for client sites during vacations or absences.

You will install, troubleshoot and support Windows and MacOS environments, Office 365 administration, AD user management, and hardware/software issues while collaborating with other Claranet teams.

Portuguese fluency is mandatory; English is a plus. Driving license is required and ITSM tools experience is valued.

Qualifications

• Portuguese fluency is mandatory.
• Experience with Windows and MacOS troubleshooting.
• Experience with Office 365 management.
• Experience managing Active Directory users and groups.
• Knowledge of networking basics.
• Driving license is required.
• Experience with CMDB assets.

Responsibilities

• Install, control and monitor software and hardware in Desktop Management environments.
• Implement user account changes in Windows AD and email systems.
• Resolve issues at client premises and remotely.
• Diagnose network and system faults.
• Support other Claranet teams at client facilities.

Skills

Portuguese fluency

English fluency

Windows & MacOS troubleshooting

Office 365 management

AD user & group management

Fileshare permissions

Hardware & peripherals

Networking basics

CMDB asset management

Remote access tools

ITSM tools

Driving license

Tools

Active Directory tools

Office 365 admin tools

Fileshare tools

ITSM tools

CMDB tools

Remote access tools

Job description

Deskside Support Technician (rotating pool)

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for aDeskside Support Technicianto integrate our internal team, based in Lisbon.

The main feature of this position is that you will be part of our rotating pool subteam, where we provide coverage for all clients who perform duties at client sites that require replacement during vacation periods or unscheduled absences.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
  
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
  
• Diagnosis of problems occurring in the network and in systems or operating faults;
  
• Hands and eyes to support another Claranet teams in our customer facilities.
  

You must have:

• Fluency in portuguese (mandatory);
  
• Fluency in english (valued);
  
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
  
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & instalation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued).
  
• Experience in managing CMDB assets;
  
• Remote access tools knowledge \ ITSM tools;
  
• Driving License.
  

We value:

• ITIL awareness and practice;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyze and solve problems;
  
• Ability to prioritize tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.