Servicedesk (Hybrid -Miraflores)

Claranet Limited; Viseu; Ibrido; EUR 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Additional training

Descrizione del lavoro

Claranet Limited in Portugal is looking for a Servicedesk professional to join our Talent Team in a hybrid role in Oeiras. You will deliver first-line IT support, manage user accounts, and assist with Windows environments and AD.

This role emphasizes customer service and incident documentation, working with internal teams to improve IT services. The ideal candidate has strong communication skills, experience with AD and email setups, and a passion for resolving end-user issues quickly while

Competenze

• Experience supporting Office and Windows environments.
• Experience with software and hardware troubleshooting.
• Experience creating user accounts (Active Directory) and email accounts.
• Knowledge of Microsoft Operating Systems.
• Remote access support for end-user troubleshooting.
• Aptitude for Helpdesk/customer support.
• ITIL Certification is valued.
• Ability to document procedures for knowledge transfer.

Mansioni

• Creation and management of user accounts in Active Directory (AD)
• Provide technical support to users in Windows;
• Perform software and hardware troubleshooting, ensuring quick issue resolution and minimizing operational impact;
• Install, configure, and maintain IT equipment and devices;
• Create, manage, and maintain user accounts in Active Directory and corporate email accounts;
• Support basic systems administration and access management activities;
• Monitor system performance and ensure the operational continuity of IT services;
• Document technical procedures and maintain support incident records;
• Collaborate with internal teams in the implementation and continuous improvement of technological solutions.

Conoscenze

AD account mgmt

Windows support

Customer support

Troubleshooting

Remote access support

Formazione

ITIL Certification

Descrizione del lavoro

We'refast learners, hard workers, natural collaborators... and we MakeModern Happen !

Ourambition is to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world's most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

Right now, we are looking for a

Servicedesk

for a client on ourTalent Team.

Your responsibilities include:

Creation and management of useraccounts in Active Directory (AD)

Provide technical support to usersin Windows;

Perform software and hardwaretroubleshooting, ensuring quick issue resolution and minimizing operationalimpact;

Install, configure, and maintain ITequipment and devices;

Create, manage, and maintain useraccounts in Active Directory and corporate email accounts;

Support basic systems administrationand access management activities;

Monitor system performance andensure the operational continuity of IT services;

Document technical procedures andmaintain support incident records;

Collaboratewith internal teams in the implementation and continuous improvement oftechnological solutions.

You must have:

Experience supporting Office andWindows environments;

Experience with software andhardware troubleshooting;

Experience creating user accounts(Active Directory) and email accounts;

Knowledge of Microsoft OperatingSystems;

Remote access support for end-usertroubleshooting;

Aptitude for Helpdesk/customersupport;

ITIL course and/or certification(valued);

Ability to produce documentation andprocedures for knowledge transfer to other teams;

Documentation of new procedures;

Updating existingprocedures;

Excellent customer communicationskills as well as good conflict management;

We offer:

Integration into a dynamic andmotivated team for the performance of the role.

Additional training.

Salary package according to the roleperformed.

Servicedesk (Hybrid -Miraflores) Oeiras, Portuguese Republic, PT