Deskside Support Technician (Azambuja)

Claranet limited; Azambuja; On-site; EUR 25,000 - 35,000; Full time

Job summary

Claranet limited in Azambuja, Portugal is seeking a Deskside Support Technician to join our internal team. You will install, monitor and support software and hardware in desktop environments for client sites or remotely.

You will handle user account changes in Active Directory and Office 365, troubleshoot Windows and MacOS, and work with ITSM tools. You will join a collaborative environment and may provide on-call support as part of a dynamic team.

Qualifications

• Fluência em português é obrigatória.
• Conhecimento de inglês é valorizado.
• Experiência em Windows/MacOS e instalação de software.
• Gestão de Office 365, AD e permissões de ficheiros.
• Conhecimento de redes e ferramentas ITSM é valorizado.

Responsibilities

• Instalar, controlar e monitorizar software e hardware em ambientes de Desktop Management.
• Executar alterações de contas em Active Directory e gestão de emails.
• Resolver problemas informáticos no cliente ou à distância.
• Diagnosticar problemas de rede e de sistemas ou falhas de operação.
• Apoiar outras equipas da Claranet nas instalações do cliente.

Skills

Portuguese fluency

English fluency

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

File sharing permissions

Hardware/software installation

Networking troubleshooting

CMDB assets

Remote access tools

ITSM tools

On-call availability

Driving license

Tools

Office 365

Active Directory

ITSM tools

CMDB

Microsoft Fileshare

Job description

Azambuja, Portugal | Posted on 07/30/2026

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for aDeskside Support Technicianto integrate our internal team, based in Azambuja.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
  
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
  
• Diagnosis of problems occurring in the network and in systems or operating faults;
  
• Hands and eyes to support another Claranet teams in our customer facilities.
  

You must have:

• Fluency in portuguese (mandatory);
  
• Fluency in english (valued);
  
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
  
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & instalation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued).
  
• Experience in managing CMDB assets;
  
• Remote access tools knowledge \ ITSM tools;
  
• On call support availability (out of work hours);
• Driving License.
  

We value:

• ITIL awareness and practice;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyze and solve problems;
  
• Ability to prioritize tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.