Backoffice Support Technician

Claranet limited; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Job summary

Claranet limited in Lisbon or Porto is seeking a Backoffice Support Technician to join our internal team. You will manage and process customer and supplier requests, coordinate with vendors, and ensure a smooth, accurate workflow.

Fluency in Portuguese is required, and English is valued. You will use office software and data management tools to resolve queries, maintain confidentiality, and support ongoing process improvements.

Qualifications

• Fluency in Portuguese is required.
• Fluency in English is valued.
• Knowledge of customer service and logistics.
• Ability to manage multiple complex processes and policies.
• Experience in product or warranty management.
• Strong problem-solving, organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and data management tools.
• Attention to detail and confidentiality.

Responsibilities

• Manage and process customer and supplier requests accurately and timely.
• Follow-ups with vendors and partners regarding open support requests.
• Coordinate with other departments to ensure seamless workflow.
• Assist in resolving customer queries and issues through efficient communication.
• Contribute to process improvement initiatives to enhance overall efficiency.
• Managing ticketing system for support requests.

Job description

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for aBackoffice Support Technicianto integrate our internal team, based inLisbon or Porto.

Your responsibilities include:

• Manage and process customer and supplier requests in an accurate and timely manner;
  
• Follow-ups with vendors and partners regarding opened support requests;
  
• Coordinate with other departments to ensure seamless workflow;
  
• Assist in resolving customer queries and issues through efficient communication;
  
• Contribute to process improvement initiatives to enhance overall efficiency;
  
• Managing ticketing System for support requests.
  

You must have:

• Fluency in Portuguese;
  
• Fluency in English (valued);
  
• Knowledge of customer service and logistics;
  
• Ability to manage multiple complex processes and policies;
  
• Experience in product or warranty management;
  
• Strong problem-solving skills;
  
• Strong organizational and multitasking abilities;
  
• Excellent communication and interpersonal skills;
  
• Proficiency in office software and data management tools;
  
• Attention to detail and a commitment to maintaining confidentiality.
  

We value:

• ITIL awareness and practice (We value certifications);
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyze and solve problems;
  
• Ability to prioritize tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.