Service Desk Technician (Sintra)

Claranet Limited; Braga; Presencial; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

Claranet Limited is seeking a Service Desk Technician to join our team based in Lisbon (Sintra). You will handle desktop management, user account changes in Active Directory, and remote issue resolution while ensuring secure network operations.

The role requires fluency in Portuguese and English, with Spanish being an asset, and hands-on experience with Windows/MacOS, Office, and Active Directory. On-site support at the Sintra HQ and after-hours on-call duties are included.

Qualificações

• Fluency in Portuguese, English (and Spanish valued).
• Experience with Windows and MacOS troubleshooting/installation.
• Experience with Microsoft Office suite troubleshooting/installation.
• Management of users and groups in Active Directory.
• Access/permissions management in Microsoft Fileshare.
• Hardware and peripherals troubleshooting and installation.
• Knowledge of networking troubleshooting is valued.
• Experience with CMDB assets.
• Knowledge of remote access tools/ITSM tools.
• Onsite support at customer HQ (Sintra).
• On-call support out of hours.

Responsabilidades

• Troubleshoot and monitor software/hardware in Desktop Management environments.
• Implement user account changes in Windows AD and email systems.
• Resolve microinformatics issues remotely.
• Diagnose problems in networks and systems or operating faults.

Conhecimentos

Portuguese

English

Spanish

Ferramentas

Windows

MacOS

Microsoft Office

Active Directory

Fileshare

CMDB

ITSM tools

Remote access tools

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... andweMake Modern Happen!

Our ambition is to unlock the potential of our digital world so thatorganisations everywhere can innovate and thrive securely.

We aim to achievethis goal by bringing together the world's most talented people and the mostpowerful technologies, combining them to address our customers' challenges andto build something stronger together.

Right now, we are looking for aService Desk Technician to integrateour internal, based inLisbon (Sintra).

Your responsibilitiesinclude:

• Proceeds totroubleshoot, control and monitor software and hardware in our DesktopManagement environments;
  
• Implementsrequests for user account changes in Windows domain Active Directory andemail management systems;
  
• Resolves microinformatics issues remotely;
  
• Diagnosis ofproblems occurring in the network and in systems or operating faults.

Your must have:

• Fluency in portuguese;
  
• Fluency in English;
  
• Fluency in Spanish (valued);
  
• Experience inWindows operating systems and MacOS (troubleshooting & installation);
  
• Experience inMicrosoft Office application environments (troubleshooting &installation);
  
• Management ofusers and groups in Active Directory;
  
• Access andpermissions management in Microsoft Fileshare;
  
• Hardware andperipherals (Troubleshooting, software and hardware installation);
  
• Knowledge ofnetworking troubleshooting and configuration (valued);
  
• Experience inmanaging CMDB assets;
  
• Remote access tools knowledge / ITSM tools;
  
• Onsite support at the customer's HQ (municipality of Sintra);
  
• On call supportavailability (out of work hours).

We Value:

• ITIL awarenessand practice (We value certifications);
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability toanalyse and solve problems;
  
• Ability toprioritise tasks based on importance and urgency;
  
• Easyinterpersonal relationship and team spirit.