Deskside Support Technician (Azambuja)

Claranet Portugal; Azambuja; Presencial; EUR 15 000 - 24 000; Tempo integral

Resumo da oferta

Claranet Portugal is seeking a Deskside Support Technician to join our Azambuja team. You'll install, monitor, and troubleshoot software and hardware in desktop environments, and support Windows and MacOS users on-site and remotely.

Fluent Portuguese is required; English is valued. You will work with Active Directory, Office 365, and ITSM tools to resolve issues quickly and maintain user services at high availability.

Qualificações

• Fluency in Portuguese is mandatory.
• Fluency in English is valued.
• Experience with Windows and MacOS troubleshooting and installation.
• Experience managing Office 365 users, mailboxes, and policies.
• Experience in Active Directory user and group management.
• Familiarity with CMDB assets and ITSM tooling.

Responsabilidades

• Install, monitor and troubleshoot software/hardware in desktop environments.
• Implement user account changes in Windows domain AD and email management systems.
• Resolve issues at client premises or remotely.
• Diagnose network and system faults.
• Provide hands-on support to other Claranet teams at client facilities.

Conhecimentos

Portuguese language

English language

Ferramentas

Windows OS

MacOS

Active Directory

Office 365 management

Microsoft Office

CMDB assets

Remote access tools

ITSM tools

Networking basics

Fileshare permissions

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Deskside Support Technician to integrate our internal team, based in Azambuja.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults;
• Hands and eyes to support another Claranet teams in our customer facilities.

You must have:

• Fluency in portuguese (mandatory);
• Fluency in english (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
• Experience in Microsoft Office application environments (troubleshooting & instalation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets;
• Remote access tools knowledge \ ITSM tools;
• On call support availability (out of work hours);
• Driving License.

We value:

• ITIL awareness and practice;
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyze and solve problems;
• Ability to prioritize tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.