Servicedesk (Lisbon - On-Site)

Claranet limited; Portugal; Teletrabalho; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic team

Additional training

Competitive salary

Resumo da oferta

Claranet limited is seeking a Servicedesk professional to join our Talent Team in Lisbon, Portugal. You will provide first-line support to end users operating in Windows and Microsoft Office environments, and you will handle customer inquiries with professionalism and efficiency.

Ideal candidates bring experience in similar servicedesk roles, a customer-service mindset, and fluent English. The role requires availability in standard business hours and offers integration into a dynamic team with

Qualificações

• Experience providing first-line IT support in Windows and Office environments.
• Ability to manage stressful situations professionally and adhere to SLAs.
• Prior experience in similar servicedesk roles or customer support.
• Fluent spoken and written English required.

Responsabilidades

• Provide first-line technical support to end users in Windows and Microsoft Office environments.
• Handle stressful situations and conflicts effectively and professionally.
• Meet defined service levels (SLAs) while maintaining punctuality and attendance.
• Contribute to a collaborative and results-oriented work environment.

Conhecimentos

First-line IT support

Windows OS

Customer service

Remote support

MS Office

English fluency

Formação académica

ITIL certification (preferred)

Ferramentas

Microsoft Office

Windows

Remote access tools

Descrição da oferta de emprego

We'refast learners, hard workers, natural collaborators... and weMakeModern Happen!

Ourambition is to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world’s most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

Right now, we are looking for a Servicedeskfor a client on ourTalent Team.

Your responsibilities include:

• Provide first-line technical supportto end users in Windows and Microsoft Office environments;
• Handle stressful situations and conflict effectivelyand professionally;
• Meet defined service levels (SLAs) while maintaininghigh standards of punctuality and attendance;
• Contribute to a collaborative and results-orientedwork environment.
  

You must have:

• Experience supporting Office andWindows environments;
• Experience with software andhardware troubleshooting;
• Previous experience in similarroles;
• Experience in telephonesupport/customer service;
• Knowledge of Operating Systems;
• Remote access support fortroubleshooting end users;
• ITILcourse and/or certification (preferred).
• Oral and written fluency in English.

Availability to work inany of the following time windows:

• 8:00 a.m. – 5:00 p.m., Monday to Friday;
• 9:00 a.m. – 6:00 p.m., Monday to Friday.

We offer:

• Integration into a dynamic andmotivated team for the performance of the role.
• Additional training;
• Salary package according to the roleperformed.