Deskside Support Technician

Claranet limited; Azambuja; Híbrido; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Claranet Limited in Azambuja, Portugal, is looking for a Deskside Support Technician to join our internal IT team. You will install, monitor, and support software and hardware across our desktop environments and assist with Active Directory and Office 365 administration.

The role includes on-site and remote support at client facilities, troubleshooting Windows and MacOS, managing user accounts and access, and collaborating with IT teams to resolve issues quickly.

Qualificações

• Fluent Portuguese is mandatory for daily support.
• Experience troubleshooting Windows and MacOS environments.
• Experience with Office 365 administration and user management.
• Knowledge of Active Directory users and groups management.
• Ability to manage access to file shares and permissions.
• Familiarity with ITSM processes and CMDB assets.
• Willingness to provide on-call support and driving license.

Responsabilidades

• Install, monitor and support software and hardware in desktop environments.
• Handle user account changes in Windows AD and email systems.
• Resolve issues on client premises or remotely.
• Diagnose network and system faults and assist other teams.
• Provide hands-on support to other Claranet teams at client facilities.

Conhecimentos

Portuguese fluency

English fluency

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

Networking basics

Remote ITSM tools

Ferramentas

Active Directory

Office 365 admin tools

CMDB tools

ITSM tools

Remote access tools

Descrição da oferta de emprego

Azambuja, Portugal | Posted on 07/30/2026

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for aDeskside Support Technicianto integrate our internal team, based in Azambuja.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
  
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
  
• Diagnosis of problems occurring in the network and in systems or operating faults;
  
• Hands and eyes to support another Claranet teams in our customer facilities.
  

You must have:

• Fluency in portuguese (mandatory);
  
• Fluency in english (valued);
  
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
  
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & instalation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued).
  
• Experience in managing CMDB assets;
  
• Remote access tools knowledge \ ITSM tools;
  
• On call support availability (out of work hours);
• Driving License.
  

We value:

• ITIL awareness and practice;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyze and solve problems;
  
• Ability to prioritize tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.