Servicedesk (Lisbon - On-Site)

Claranet Portugal; Portugal; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Additional training

Resumo da oferta

Claranet Portugal is seeking a Servicedesk specialist to support a client on our Talent Team. You will provide first-line IT support for Windows and Office environments, handle stressful situations with professionalism, and ensure SLAs are met while maintaining reliable attendance.

A collaborative, results-driven culture awaits. Ideal candidates will have experience in telephone support, troubleshooting, and remote access tools, plus fluent English.

Qualificações

• Experience providing first-line IT support in Windows/Office environments.
• Strong troubleshooting skills for software/hardware issues.
• Experience in telephone support/customer service.
• English fluency, written and spoken.
• Willingness to work in shifts within provided windows.
• Knowledge of remote access tools for troubleshooting.

Responsabilidades

• Provide first-line technical support to end users in Windows and Microsoft Office environments.
• Handle stressful situations and conflict effectively and professionally.
• Meet defined service levels (SLAs) while maintaining high standards of punctuality and attendance.
• Contribute to a collaborative and results-oriented work environment.

Conhecimentos

Windows support

Office 365

Remote support

Customer service

Troubleshooting

English fluency

Operating systems

Formação académica

ITIL certification (preferred)

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Servicedesk for a client on our Talent Team.

Your responsibilities include:

• Provide first-line technical support to end users in Windows and Microsoft Office environments;
• Handle stressful situations and conflict effectively and professionally;
• Meet defined service levels (SLAs) while maintaining high standards of punctuality and attendance;
• Contribute to a collaborative and results-oriented work environment.

You must have:

• Experience supporting Office and Windows environments;
• Experience with software and hardware troubleshooting;
• Previous experience in similar roles;
• Experience in telephone support/customer service;
• Knowledge of Operating Systems;
• Remote access support for troubleshooting end users;
• ITIL course and/or certification (preferred).
• Oral and written fluency in English.

Availability to work in any of the following time windows:

• 8:00 a.m. – 5:0 0 p.m., Monday to Friday;
• 9:00 a.m. – 6:00 p.m., Monday to Friday.

We offer:

• Integration into a dynamic and motivated team for the performance of the role.
• Additional training.
• Salary package according to the role performed.