Service Desk Technician

Claranet limited; Lisboa; Híbrido; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Certification paths resources

Regular teambuilding programs

Friendly workplace

Resumo da oferta

Claranet Limited is seeking a Service Desk Technician for the Financial Services Sector in Lisbon. The role supports banking users via tickets, email, and phone, with a hybrid work model and in-person onboarding.

You will investigate incidents, manage user accounts, install software, configure printers, and document processes. Candidates should be fluent in Portuguese, punctual, reliable, and eager to learn.

Qualificações

• Fluent Portuguese and ability to interact with users via phone and written communication.
• Willingness to learn and adapt in a client-facing hybrid environment.
• Punctual, reliable and professional appearance.

Responsabilidades

• Provide technical support to banking sector users via ticket, email, or phone.
• Remotely investigate incidents and determine best solutions.
• Process service requests such as creating/modifying user accounts and access.
• Install certified software and configure printers as needed.
• Ensure tickets are fully documented and update procedures and known errors.
• Escalate unresolved issues to second line when necessary.
• Develop positive relationships with users and the team.
• Flag opportunities for improvement to Team Management.

Conhecimentos

Portuguese fluency

Willingness to learn

Punctuality & reliability

Ferramentas

Office 365

Active Directory

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Service Desk Technician Financial Services Sector to integrate our internal team, based inLisbon.

Your responsibilities include:

• Provide technical support to users in the banking sector for tasks assigned via ticket, email, or phone;
  
• Remotely investigate incidents reported by users, determining the best solution based on the errors encountered and the details provided;
  
• Remotely process various service requests in accordance with documented and communicated procedures, such as: creating, modifying, and revoking user accounts; creating and modifying various types of access; installing certified software; configuring printers;
  
• Ensure that tickets are fully and accurately documented;
  
• Ensure that procedures, known errors, or alternative solutions are documented;
  
• Escalate tickets to the second line whenever resolution is not possible at the Service Desk;
  
• Develop positive relationships with users and the team;
  
• Ensure that relevant issues and opportunities for improvement are escalated to Team Management.
  

You must have:

• Willingness to work in a hybrid arrangement, with the current arrangement requiring approximately 50% of workdays to be spent at the client’s office in Damaia. During the onboarding period (typically 1.5 to 3 months), work is entirely in-person;
  
• Willingness to work in person at the Claranet office one day per month (usually the first Friday) in Beato;
  
• Fixed hours from 8 a.m. to 5 p.m., with time off on holidays and weekends;
  
• Must have at least basic computer skills from a user’s perspective, as well as a willingness and ability to learn (courses in this area are a plus);
  
• Must speak Portuguese fluently and be comfortable interacting with users, both over the phone and in writing;
  
• Professional appearance;
  
• Punctuality and reliability;
  
• Sense of responsibility.
  

We value:

• Previous experience with Service Desk, Office 365, and Active Directory.
  

We offer:

• Certification paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Workplace: Lisbon - Hybrid (Duringtheonboardingperiod(typical1.5to3months),workisentirelyin-person)