Service Desk Technician (Sintra)

Claranet limited; Portugal; Teletrabalho; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Claranet Limited is seeking a Service Desk Technician to join our team based in Lisbon (Sintra). You will be responsible for troubleshooting desktop hardware and software, managing user accounts in Active Directory, and providing remote and on-site support.

The role requires fluency in Portuguese and English, with Spanish valued. You will work with Microsoft Office, Active Directory, and ITSM tools in a dynamic IT environment.

Qualificações

• Fluency in Portuguese and English (Spanish valued).
• Experience with Windows and MacOS troubleshooting/installation.
• Experience with Microsoft Office environments and Active Directory.

Responsabilidades

• Troubleshoot and monitor software and hardware in Desktop Management environments.
• Implement user account changes in Windows domain Active Directory and email systems.
• Resolve issues remotely and diagnose network/system faults.

Conhecimentos

Portuguese (fluent)

English (fluent)

Spanish (valued)

Ferramentas

Active Directory

Microsoft Office

CMDB

ITSM tools

Remote access tools

Fileshare management

Networking basics

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... andweMake Modern Happen!

Our ambition is to unlock the potential of our digital world so thatorganisations everywhere can innovate and thrive securely.

We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges andto build something stronger together.

Right now, we are looking for aService Desk Technician to integrateour internal, based inLisbon (Sintra).

Your responsibilitiesinclude:

• Proceeds totroubleshoot, control and monitor software and hardware in our DesktopManagement environments;
• Implementsrequests for user account changes in Windows domain Active Directory andemail management systems;
• Resolves microinformatics issues remotely;
• Diagnosis ofproblems occurring in the network and in systems or operating faults.

Your must have:

• Fluency in portuguese;
• Fluency in English;
• Fluency in Spanish (valued);
• Experience inWindows operating systems and MacOS (troubleshooting & installation);
• Experience inMicrosoft Office application environments (troubleshooting &installation);
• Management ofusers and groups in Active Directory;
• Access andpermissions management in Microsoft Fileshare;
• Hardware andperipherals (Troubleshooting, software and hardware installation);
• Knowledge ofnetworking troubleshooting and configuration (valued);
• Experience inmanaging CMDB assets;
• Remote access tools knowledge \ ITSM tools;
• Onsite support at the customer's HQ (municipality of Sintra);
• On call support availability (out of work hours).

We Value:

• ITIL awarenessand practice (We value certifications);
• Dynamism and initiative;
• High sense of responsibility;
• Ability toanalyse and solve problems;
• Ability toprioritise tasks based on importance and urgency;
• Easyinterpersonal relationship and team spirit.