Deskside Support Technician

Claranet; Porto; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Claranet is seeking a Deskside Support Technician to join our Porto-based team. You will install, monitor and manage software and hardware in Desktop Management environments, handling user accounts in Windows Active Directory and email systems.

You’ll diagnose network and system faults and assist other Claranet teams at client facilities, on-site at the Porto location. Fluency in Portuguese is mandatory; English is valued.

Qualificações

• Fluency in Portuguese is mandatory; English is a plus.
• Experience troubleshooting and installing Windows and MacOS.
• Experience in Office 365 management (users, mailboxes, groups, licensing).
• Active Directory user and group management.
• Networking troubleshooting and configuration knowledge.
• CMDB assets management experience.
• CompTIA Certification/ITIL preferred.
• Remote access tools and ITSM tool knowledge.
• Valid driving license.

Responsabilidades

• Install, control and monitor software and hardware in Desktop Management environments.
• Implement requests for user account changes in Windows domain Active Directory and email management systems.
• Resolve issues primarily at client premises and/or remotely.
• Diagnose problems in the network and in systems or operating faults.
• Provide hands-on support to other Claranet teams at client facilities.

Conhecimentos

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

Networking troubleshooting

CMDB management

ITIL/CompTIA (preferred)

Remote access tools

ITSM tools

Portuguese

English (valued)

Driver's license

Formação académica

12th grade

Ferramentas

Active Directory

Microsoft Fileshare

Office 365

Remote access tools

ITSM tools

CMDB

Descrição da oferta de emprego

Deskside Support Technician

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for aDeskside Support Technicianto integrate our internal team, based in Porto.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults;
• Hands and eyes to support another Claranet teams in our customer facilities.

You must have:

• Minimum 12th grade level (mandatory);
• Fluency in portuguese (mandatory);
• Fluency in english (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
• Experience in Microsoft Office application environments (troubleshooting & instalation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets;
• Comptia Certification\\ITIL (preferable);
• Remote access tools knowledge \\ ITSM tools;
• Driving License.

We value:

• ITIL awareness and practice;
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyze and solve problems;
• Ability to prioritize tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.

We offer:

• Regular professional development;
• Certification paths resources;
• Regular teambuilding programs;
• Friendly workplace.

Workplace: Porto - On-site

Claranet: Make Modern Happen!