Service Desk Technician 24*7

Claranet; Lisboa; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Seguro de saúde familiar

Refeições no local

Team building regular

Ambiente de trabalho amigável

Resumo da oferta

A Claranet, em Lisboa, procura um(a) Service Desk Technician 24x7 para se juntar à equipa. Este papel envolve resolução de problemas e monitorização de software e hardware em ambientes de Desktop Management, gestão de contas no Active Directory e administração de emails.

Oferecemos horários híbridos em Lisboa e seguro de saúde com pacote familiar, refeições no local e programas regulares de team building num ambiente de trabalho amigável.

Qualificações

• Ensino médio completo (12º ano).
• Fluência em Português e Inglês.
• Experiência com Active Directory e gestão de emails.
• Conhecimentos em Windows e MacOS.
• Disponibilidade para turnos 24x7.

Responsabilidades

• Proceder a resolução de problemas de software e hardware em ambientes de Desktop Management.
• Efetuar alterações de contas no Active Directory e gestão de emails.
• Resolver problemas de forma remota e monitorizar sistemas.
• Diagnosticar falhas de rede e de sistemas/serviços.

Conhecimentos

Active Directory

Office 365

Suporte remoto

Windows & MacOS

Networking básico

Formação académica

Ensino médio completo (12º ano)

Ferramentas

Active Directory

Office 365

ITSM tools

CMDB

Descrição da oferta de emprego

Service Desk Technician 24*7

Empresa : Claranet
Tipo de Emprego : Periodo Integral
Lisbon, Portugal

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Descrição do Emprego - Service Desk Technician 24*7

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for aService Desk Technician 24*7to integrate our internal, based inLisbon.

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
  
• Resolves micro informatics issues remotely;
  
• Diagnosis of problems occurring in the network and in systems or operating faults.
  

Your must have:

• Minimum 12th grade level;
  
• Fluency in portuguese;
  
• Fluency in English;
  
• Fluency in Spanish;
  
• Experience in Windows operating systems and MacOS (troubleshooting & installation);
  
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & installation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued);
  
• Experience in managing CMDB assets;
  
• Comptia Certification\ITIL (preferable);
  
• Remote access tools knowledge \ ITSM tools;
  
• Availability for 24x7 shifts.
  

We Value:

• ITIL awareness and practice (We value certifications);
  
• Fluency in spanish or others languages;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyse and solve problems;
  
• Ability to prioritise tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.
  

We offer:

• Regular professional development;
  
• Health insurance, with family package;
  
• Office facilities for meals and snacks;
  
• Regular team building programs;
  
• Friendly workplace.
  

Workplace:Lisbon (Hybrid)

Claranet, Make modern happen!