Deskside Support Technician (rotating pool)

Claranet Portugal; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Claranet Portugal in Lisbon is seeking a Deskside Support Technician to join our rotating pool subteam, providing on-site and remote support for client environments. You will install and monitor software and hardware, manage Active Directory and Office 365, troubleshoot Windows and MacOS, and assist other Claranet teams at client sites.

Fluency in Portuguese is mandatory; English is valued. A valid driving license is required.

Qualificações

• Fluency in Portuguese (mandatory) and English (valued).
• Experience with Windows and MacOS troubleshooting/installation.
• Experience in Office 365 management (users, mailboxes, licensing, policies).
• Experience managing Active Directory users/groups and file shares.
• Knowledge of networking basics; familiarity with ITSM tools is a plus.

Responsabilidades

• Install, control and monitor software and hardware in Desktop Management environments.
• Implement user account changes in Windows domain AD and email systems.
• Resolve issues at client sites and remotely.
• Diagnose network and system faults to determine root causes.
• Provide hands-on support to other Claranet teams at client facilities.

Conhecimentos

Portuguese fluency

English fluency (valued)

Active directory

Office 365 administration

Windows & MacOS troubleshooting

Remote support

Team cooperation

Ferramentas

Windows OS

MacOS

Office 365

Active Directory

Network troubleshooting

ITSM tools

CMDB assets

Remote access tools

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Deskside Support Technician to integrate our internal team, based in Lisbon.

The main feature of this position is that you will be part of our rotating pool subteam, where we provide coverage for all clients who perform duties at client sites that require replacement during vacation periods or unscheduled absences.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults;
• Hands and eyes to support another Claranet teams in our customer facilities.

You must have:

• Fluency in portuguese (mandatory);
• Fluency in english (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
• Experience in Microsoft Office application environments (troubleshooting & instalation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets;
• Remote access tools knowledge \ ITSM tools;
• Driving License.

We value:

• ITIL awareness and practice;
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyze and solve problems;
• Ability to prioritize tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.