Deskside Support Technician (Rotating Pool)

Claranet; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Regular professional development

Certification paths resources

Team building programs

Friendly workplace

Resumo da oferta

Claranet in Lisbon seeks a Deskside Support Technician to join a rotating pool serving client sites, both on-site and remotely. You will install and monitor software/hardware, manage AD and email changes, and resolve desktop issues with a focus on fast, reliable service.

You must have at least a 12th grade education, Portuguese fluency, and experience with Windows, MacOS, and Office 365. A driving license and ITIL/CompTIA are advantageous.

Qualificações

• Minimum 12th grade level (mandatory).
• Fluency in Portuguese (mandatory).
• Fluency in English (valued).
• Experience in Windows OS and MacOS (troubleshooting & installation).
• Experience in Office 365 management (users, mailboxes, distribution lists, licensing, policies).
• Experience in Microsoft Office applications (troubleshooting & installation).
• Management of users and groups in Active Directory.
• Access and permissions management in Microsoft Fileshare.
• Hardware and peripherals troubleshooting, software and hardware installation.
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets.
• Comptia Certification/ITIL (preferable).
• Remote access tools knowledge & ITSM tools.
• Driving License.

Responsabilidades

• Install, monitor and manage software and hardware in Desktop Management environments.
• Implement user account changes in Windows domain AD and email systems.
• Resolve issues at client sites or remotely.
• Diagnose network and system faults.
• Provide hands-on support to other Claranet teams at client facilities.

Conhecimentos

Portuguese fluency

English fluency

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

Microsoft Fileshare access

CMDB assets management

ITSM tools

Remote access tools

Driving License

Formação académica

CompTIA Certification/ITIL

Ferramentas

Windows

MacOS

Office 365

Active Directory

Fileshare

CMDB

Descrição da oferta de emprego

Deskside Support Technician (rotating pool)

Empresa : Claranet

Tipo de Emprego : Periodo Integral

Lisbon, Portugal

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for aDeskside Support Technicianto integrate our internal team, based in Lisbon.

The main feature of this position is that you will be part of our rotating pool subteam, where we provide coverage for all clients who perform duties at client sites that require replacement during vacation periods or unscheduled absences.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults;
• Hands and eyes to support another Claranet teams in our customer facilities.

You must have:

• Minimum 12th grade level (mandatory);
• Fluency in portuguese (mandatory);
• Fluency in english (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
• Experience in Microsoft Office application environments (troubleshooting & instalation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets;
• Comptia Certification\ITIL (preferable);
• Remote access tools knowledge \ ITSM tools;
• Driving License.

We value:

• ITIL awareness and practice;
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyze and solve problems;
• Ability to prioritize tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.

We offer:

• Regular professional development;
• Certification paths resources;
• Regular teambuilding programs;
• Friendly workplace.

Workplace: Lisbon - On-site

Claranet: Make Modern Happen!