Service Desk Specialist: Windows & AD Support

Claranet limited; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Job summary

Claranet limited is seeking a Servicedesk professional to support a client on our Talent Team in Lisbon. You will handle user accounts in Active Directory and corporate email, provide Windows-based technical support, and troubleshoot hardware and software issues.

We value ITIL awareness and strong customer communication. The role involves documenting procedures, collaborating with teams, and maintaining IT service continuity in a dynamic environment.

Qualifications

• Experience supporting Office and Windows environments.
• Experience with software and hardware troubleshooting.
• Experience creating user accounts (Active Directory) and email accounts.
• Knowledge of Microsoft Operating Systems.
• Remote access support for end-user troubleshooting.
• Aptitude for Helpdesk/customer support.
• ITIL course and/or certification (valued).
• Ability to produce documentation and procedures for knowledge transfer to other teams.
• Documentation of new procedures; updating existing procedures.
• Excellent customer communication skills and conflict management.

Responsibilities

• Creation and management of user accounts in Active Directory (AD).
• Provide technical support to users in Windows.
• Perform software and hardware troubleshooting, ensuring quick issue resolution.
• Install, configure, and maintain IT equipment and devices.
• Create, manage, and maintain user accounts in Active Directory and corporate email accounts.
• Support basic systems administration and access management activities.
• Monitor system performance and ensure operational continuity of IT services.
• Document technical procedures and maintain support incident records.
• Collaborate with internal teams in implementation and improvement of tech solutions.

Job description

Claranet limited is seeking a Servicedesk professional to support a client on our Talent Team in Lisbon. You will handle user accounts in Active Directory and corporate email, provide Windows-based technical support, and troubleshoot hardware and software issues.

We value ITIL awareness and strong customer communication. The role involves documenting procedures, collaborating with teams, and maintaining IT service continuity in a dynamic environment.