Desktop Support Engineer (L1-L2) | Windows/macOS, ITSM

Decskill; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Decskill seeks a capable Desktop Support professional to join its IT operations in Lisbon. You will troubleshoot across Windows and macOS, handle hardware and software issues, and support mobile devices for diverse corporate users.

Experience with ServiceNow or other ITSM tools is preferred, along with strong customer focus and the ability to work independently in a dynamic, multi-location environment. English fluency is required.

Qualificações

• Desktop Support L1/L2 experience.
• Proficient with Windows and macOS.
• Experience with hardware, software, and mobile devices.
• Proficient in MS Office / 365 and corporate apps.
• Familiar with ServiceNow or similar ITSM tool.
• Knowledge of OS deployment and device configuration.
• Strong customer orientation and communication.
• Ability to work independently and in fast-paced environments.
• Fluency in English.
• Willingness to work across locations and shifts.

Responsabilidades

• Provide Desktop Support L1/L2.
• Support Windows and macOS environments.
• Troubleshoot hardware, software and mobile devices.
• Assist with ServiceNow ITSM processes.
• Deploy OS and configure devices.
• Deliver quality customer service and clear communication.

Conhecimentos

Desktop Support

Windows

macOS

Hardware

Software

MS Office / 365

Troubleshooting

Customer Orientation

Communication Skills

Independence

Ferramentas

ServiceNow

ITSM

Descrição da oferta de emprego

Decskill seeks a capable Desktop Support professional to join its IT operations in Lisbon. You will troubleshoot across Windows and macOS, handle hardware and software issues, and support mobile devices for diverse corporate users.

Experience with ServiceNow or other ITSM tools is preferred, along with strong customer focus and the ability to work independently in a dynamic, multi-location environment. English fluency is required.