Remote Service Desk Specialist - Windows & AD

Claranet limited; Oeiras; Hybrid; EUR 18,000 - 24,000; Full time

Job summary

Zohorecruit in Portugal is seeking a Service Desk professional to support Windows environments, manage AD accounts, and assist end users. You will troubleshoot software/hardware and collaborate with teams to keep IT services running smoothly.

The role focuses on user account creation, remote support, and maintaining documentation. This is a great entry into a dynamic team with ongoing training opportunities.

Qualifications

• Experience supporting Office and Windows environments.
• Experience with software and hardware troubleshooting.
• Experience creating user accounts (Active Directory) and email accounts.
• Knowledge of Microsoft Operating Systems.
• Remote access support for end-user troubleshooting.
• Excellent customer communication and conflict management skills.
• ITIL course and/or certification (valued).
• Ability to produce documentation and procedures for knowledge transfer to other teams.

Responsibilities

• Creation and management of user accounts in Active Directory.
• Provide technical support to users in Windows.
• Perform software and hardware troubleshooting, ensuring quick issue resolution.
• Install, configure, and maintain IT equipment and devices.
• Create, manage, and maintain user accounts in Active Directory and corporate email accounts.
• Support basic systems administration and access management activities.
• Monitor system performance and ensure operational continuity of IT services.
• Document technical procedures and maintain support incident records.
• Collaborate with internal teams in implementing and improving technological solutions.

Skills

Office/Windows support

Remote support

Customer service

Microsoft Operating Systems

Troubleshooting

Documentation

Education

ITIL certification

Tools

Active Directory

Email setup

Job description

Zohorecruit in Portugal is seeking a Service Desk professional to support Windows environments, manage AD accounts, and assist end users. You will troubleshoot software/hardware and collaborate with teams to keep IT services running smoothly.

The role focuses on user account creation, remote support, and maintaining documentation. This is a great entry into a dynamic team with ongoing training opportunities.