IT Service Desk Specialist

Claranet limited; Portugal; Teletrabalho; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic team

Additional training

Competitive salary

Resumo da oferta

Claranet limited is seeking a Servicedesk professional to join our Talent Team in Lisbon, Portugal. You will provide first-line support to end users operating in Windows and Microsoft Office environments, and you will handle customer inquiries with professionalism and efficiency.

Ideal candidates bring experience in similar servicedesk roles, a customer-service mindset, and fluent English. The role requires availability in standard business hours and offers integration into a dynamic team with

Qualificações

• Experience providing first-line IT support in Windows and Office environments.
• Ability to manage stressful situations professionally and adhere to SLAs.
• Prior experience in similar servicedesk roles or customer support.
• Fluent spoken and written English required.

Responsabilidades

• Provide first-line technical support to end users in Windows and Microsoft Office environments.
• Handle stressful situations and conflicts effectively and professionally.
• Meet defined service levels (SLAs) while maintaining punctuality and attendance.
• Contribute to a collaborative and results-oriented work environment.

Conhecimentos

First-line IT support

Windows OS

Customer service

Remote support

MS Office

English fluency

Formação académica

ITIL certification (preferred)

Ferramentas

Microsoft Office

Windows

Remote access tools

Descrição da oferta de emprego

Claranet limited is seeking a Servicedesk professional to join our Talent Team in Lisbon, Portugal. You will provide first-line support to end users operating in Windows and Microsoft Office environments, and you will handle customer inquiries with professionalism and efficiency.

Ideal candidates bring experience in similar servicedesk roles, a customer-service mindset, and fluent English. The role requires availability in standard business hours and offers integration into a dynamic team with