24/7 Service Desk Technician — Windows, AD & ITIL Pro

Claranet limited; Portugal; Teletrabalho; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Claranet limited is seeking a Service Desk Technician on a 24x7 shift pattern to join our Lisbon-based team. You will troubleshoot desktops and devices, manage user accounts in Active Directory and email systems, and diagnose network and system issues.

Fluency in Portuguese, English, and Spanish is preferred, with experience across Windows, MacOS, and Office 365 providing strong support capabilities. The role demands hands-on administration of AD, Exchange/365, and ITSM tools, with a proactive

Qualificações

• Fluent in Portuguese (required)
• Fluent in English (required)
• Fluent in Spanish (preferred)
• Experience in Windows and MacOS troubleshooting/installation
• Experience in Microsoft Office 365 management (users, mailboxes, licensing)
• Experience in Windows domain management and Active Directory
• Knowledge of networking troubleshooting (valued)
• Experience in managing CMDB assets and ITSM tools
• Availability for 24x7 shifts

Responsabilidades

• Troubleshoot, monitor and manage software and hardware in Desktop Management environments.
• Implement user account changes in Windows Active Directory and email management systems.
• Diagnose problems in networks and systems or operating faults.

Conhecimentos

Windows

MacOS

Office 365

Active Directory

ITSM tools

CMDB assets

Networking troubleshooting

Remote access

24x7 shifts

Ferramentas

Active Directory administration tools

Microsoft 365 admin center

Remote support software

Descrição da oferta de emprego

Claranet limited is seeking a Service Desk Technician on a 24x7 shift pattern to join our Lisbon-based team. You will troubleshoot desktops and devices, manage user accounts in Active Directory and email systems, and diagnose network and system issues.

Fluency in Portuguese, English, and Spanish is preferred, with experience across Windows, MacOS, and Office 365 providing strong support capabilities. The role demands hands-on administration of AD, Exchange/365, and ITSM tools, with a proactive