24/7 Service Desk Technician — Multilingual IT Support

Claranet Portugal; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Claranet Portugal is seeking a Service Desk Technician to join our team in Lisbon or Porto. You will troubleshoot software/hardware in Desktop Management environments and handle AD and Office 365 management to support a 24x7 operation.

Ideal candidates will be fluent in Portuguese, English, and Spanish, with experience in Windows, MacOS, AD, ITSM tools, and CMDB assets. This is an on-site role based in Lisbon or Porto with a dynamic, collaborative team.

Qualifications

• Fluency in Portuguese, English and Spanish is required.
• Experience in Windows and MacOS troubleshooting/installation.
• Experience in Office 365 user/mailbox management and licensing.
• Active Directory users/groups management experience.
• Knowledge of CMDB assets and ITSM tools is valued.
• Ability to diagnose network/system faults and support 24x7 shifts.

Responsibilities

• Troubleshoot, control and monitor software and hardware in Desktop Management environments.
• Implement user account changes in Windows domain AD and email management systems.
• Diagnose network and system faults and support operations.

Skills

Fluency in Portuguese

Fluency in English

Fluency in Spanish

Windows & MacOS troubleshooting

Office 365 management

Active Directory management

Networking troubleshooting

CMDB assets management

Remote access tools & ITSM

24x7 availability

Tools

ITSM tools

Microsoft Fileshare permissions

Job description

Claranet Portugal is seeking a Service Desk Technician to join our team in Lisbon or Porto. You will troubleshoot software/hardware in Desktop Management environments and handle AD and Office 365 management to support a 24x7 operation.

Ideal candidates will be fluent in Portuguese, English, and Spanish, with experience in Windows, MacOS, AD, ITSM tools, and CMDB assets. This is an on-site role based in Lisbon or Porto with a dynamic, collaborative team.