Technical Customer Service Specialist - French and English

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Job summary

Cross Border Talents is hiring for on-site technical support specialists in Lisbon, Portugal. Fluency in French and English is essential as you will assist an international client and work in a multilingual team.

Responsibilities include diagnosing issues by phone, email or chat, guiding customers through setup and product questions, and documenting findings for handover to second-line teams. Training and onboarding are provided, with clear progression paths within a supportive environment.

Qualifications

• Fluent in French and English.
• Excellent written and spoken command of the listed languages.
• Professional, friendly and patient communication style.
• Comfort with computers and several systems simultaneously.
• Reliable with attention to detail and a team-oriented mindset.
• Ability to stay calm in fast-paced environments.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

French language proficiency

English language proficiency

Communication skills

Attention to detail

Team player

Multitasking

Job description

Looking for French and English speaking jobs in Lisbon, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.