Operations Support Specialist - French and English

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career development

Multicultural environment

Résumé du poste

Cross Border Talents in Lisbon is hiring operations customer experts to join a multilingual team supporting an international client. Fluency in French and English is essential, and your language skills will be used every day.

Responsibilities include managing customer requests with operational steps, monitoring service levels, supporting with process knowledge, maintaining records, and contributing ideas to improve workflows and customer experience.

Qualifications

• Fluency in French and English is required.
• Excellent written and spoken communication.
• Comfort with using multiple systems simultaneously.

Responsabilités

• Manage customer requests involving operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for operations.
• Contribute ideas to improve workflows and customer experience.

Connaissances

French fluent

English fluent

Customer service

Multitasking

Teamwork

Description du poste

Looking for French and English speaking jobs in Lisbon, Portugal? We are hiring operations customer experts to join a multilingual team supporting an international client. In this role you will combine customer care with operational knowledge to keep service running smoothly. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.