Bilingual IT Service Desk Analyst (Spanish/English) — Hybrid

Experis Portugal; Lisboa; Hybrid; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Health insurance

Salary paid over 14 months

On-site training in Lisbon

Hybrid work model

Zusammenfassung

Experis Portugal is recruiting a Service Desk Analyst (Spanish & English) to join the IT support team of a prestigious French multinational group, operating internationally in the luxury goods and retail sectors. This role provides first-line IT support across Europe, handling incidents and service requests with a customer-focused approach.

Requirements include fluency in Spanish and English, at least two years in service desk or IT support, and solid troubleshooting skills.

Qualifikationen

• Fluency in Spanish and English (mandatory).
• Minimum 2 years of experience in Service Desk, Helpdesk or IT Support.
• Basic IT knowledge and troubleshooting skills.
• Good communication and problem-solving abilities.
• Customer-oriented mindset, proactivity and team spirit.

Aufgaben

• Provide first-line IT support through phone and live chat.
• Manage incidents and service requests, ensuring proper registration and follow-up.
• Troubleshoot technical issues and identify appropriate solutions.
• Follow established procedures and use internal knowledge base resources.
• Escalate complex issues to the relevant technical teams when necessary.

Kenntnisse

Spanish

English

Communication

Problem solving

Team spirit

Jobbeschreibung

Experis Portugal is recruiting a Service Desk Analyst (Spanish & English) to join the IT support team of a prestigious French multinational group, operating internationally in the luxury goods and retail sectors. This role provides first-line IT support across Europe, handling incidents and service requests with a customer-focused approach.

Requirements include fluency in Spanish and English, at least two years in service desk or IT support, and solid troubleshooting skills.