Senior Vendor Management Support (VMS) (69061)

Hitachi Digital Services; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Hitachi Digital Services in Portugal is seeking a Senior Vendor Management Specialist to oversee daily VMS activities across BPO operations and drive service excellence. You will manage SLA/KPI delivery, monitor risks, lead continuous improvement, ensure governance compliance, and provide transparent reporting while collaborating with cross-functional teams and international clients.

This full-time role requires 4-5 years in vendor management, strong analytical and stakeholder skills, and the

Qualificações

• Experience leading a team within a BPO environment.
• Strong problem-solving and decision-making capabilities.
• Excellent analytical and critical-thinking skills.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of service management principles and governance.

Responsabilidades

• Manage day-to-day service delivery activities across operational teams, ensuring achievement of agreed SLAs and KPIs.
• Monitor, identify and report operational risks to the Service Manager.
• Monitor continuous improvement initiatives and process optimization activities.
• Ensure quality, consistency, and compliance with approved procedures and governance standards.
• Provide transparent reporting, insights, and recommendations to the Service Manager.
• Support monthly service performance reporting activities.
• Collaborate with cross-functional teams to drive service excellence and customer satisfaction.

Conhecimentos

Team management

Problem solving

Analytical thinking

Stakeholder management

Prioritization

Service management

Formação académica

Bachelor's or Master's in Supply Chain, Business Administration, Finance, or related field

Descrição da oferta de emprego

Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Job Description

Full-time. Mon to Friday, including Portuguese holidays (exc. Xmas and New year), 1pm to 10pm

Experience

• 4 -5 years of experience in Vendor Management, Procurement, Operations support, Manages Services or related functions.
• Demonstrated experience in working with Service Providers and Third-Party Vendors.
• Familiarity with Contract Management and Supplier Governance processes.

Role Overview

Reporting to the Service Manager based in Portugal, the Sr. VMS will be responsible for overseeing day-to-day Vendor Management activities service delivery, operational performance and continuous improvement initiatives across BPO operations. This role requires management capabilities, analytical thinking, experience and the ability to build effective relationships with internal and external stakeholders.

Key Responsibilities

• Manage day-to-day service delivery activities across operational teams, ensuring achievement of agreed SLAs and KPIs.
• Monitor, identify and report operational risks to the Service Manager.
• Monitor continuous improvement initiatives and process optimization activities.
• Ensure quality, consistency, and compliance with approved procedures and governance standards.
• Provide transparent reporting, insights, and recommendations to the Service Manager.
• Support monthly service performance reporting activities.
• Collaborate with cross-functional teams to drive service excellence and customer satisfaction.

Required Skills & Competencies

Must Have

• Experience managing a team within a BPO environment.
• Strong problem-solving and decision-making capabilities.
• Excellent analytical and critical-thinking skills.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of service management principles and operational governance.

Preferred

• Experience in Vendor Management and Procurement.
• Previous team management
• Experience working with international teams and clients.
• Knowledge of continuous improvement methodologies and process optimization frameworks.

Personal Attributes

• Results-oriented and proactive.
• Strong attention to detail.
• High level of accountability and ownership.
• Collaborative team player with excellent interpersonal skills.
• Ability to influence and drive change across teams and stakeholders.

Education

• Bachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, or a related field (preferred).

About Us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so we can do our best to set you up for success.