Senior Loyalty Growth Manager – E‑commerce

Autodoc Group; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries based on experience

Annual vacation of 25 working days

Mental Wellbeing Program

Corporate Discount for parts

Retail discounts up to 75%

Training courses and coaching

Free language classes

Job summary

An international e-commerce company in Lisbon is seeking a Senior Loyalty Manager to manage and optimize customer loyalty initiatives. The successful candidate will develop the loyalty program, analyze customer behavior, and work cross-functionally to increase customer retention and lifetime value. With competitive salaries and a robust benefits package, this role offers exciting opportunities for growth and advancement in a fast-growing, stable environment.

Qualifications

• Proven experience in loyalty management within e-commerce or a similar industry.
• Strong analytical skills and strategic mindset.
• Excellent communication skills with a hands-on execution ability.

Responsibilities

• Develop and enhance the company’s loyalty program.
• Analyze customer behavior and identify strategic opportunities for retention.
• Evaluate campaign performance and drive continuous improvement.
• Identify customer needs within the automotive aftermarket segment.

Skills

Loyalty management

Analytical skills

E-commerce metrics understanding

Communication skills

Customer lifecycle behavior

Fluent English

Russian or Ukrainian (optional)

Job description

An international e-commerce company in Lisbon is seeking a Senior Loyalty Manager to manage and optimize customer loyalty initiatives. The successful candidate will develop the loyalty program, analyze customer behavior, and work cross-functionally to increase customer retention and lifetime value. With competitive salaries and a robust benefits package, this role offers exciting opportunities for growth and advancement in a fast-growing, stable environment.