Lisbon CRM & Loyalty Lead: Subscriptions & Club Growth

Nestlé Nespresso Sa; Viseu; On-site; EUR 42,000 - 64,000; Full time

Job summary

Nestlé Nespresso SA is seeking a CRM and Loyalty leader to manage end-to-end subscription programs and NESPRESSO Club initiatives from Lisbon, Portugal. You will drive customer acquisition, engagement, retention, and lifetime value while collaborating with Marketing, Insights, Channels, and Customer Care to deliver exceptional experiences.

The role requires 3+ years in CRM/Loyalty, strong analytics, and a data-driven approach.

Qualifications

• 3+ years in CRM/Loyalty.
• Strong analytics capability and data-driven approach.
• Experience driving subscription programs and loyalty initiatives.

Responsibilities

• Manage end-to-end subscription programs and NESPRESSO Club initiatives.
• Drive customer acquisition, engagement, retention and lifetime value.
• Collaborate with Marketing, Insights, Channels and Customer Care to optimize experiences.

Skills

CRM/Loyalty

Data analytics

Customer lifecycle

Job description

Nestlé Nespresso SA is seeking a CRM and Loyalty leader to manage end-to-end subscription programs and NESPRESSO Club initiatives from Lisbon, Portugal. You will drive customer acquisition, engagement, retention, and lifetime value while collaborating with Marketing, Insights, Channels, and Customer Care to deliver exceptional experiences.

The role requires 3+ years in CRM/Loyalty, strong analytics, and a data-driven approach.